Every time Meta restricts our ad accounts, we lose on returns. Why exactly does this happen? How can we fix it? Today, I’ll share with you how Facebook restricted my account for no reason and how I solved the issue.
Ad Account Restriction
When Facebook restricted my account initially, I was completely confused and frustrated. There was no explanation, it seemed sudden, and for no reason. All that appeared in place of my news feed were a few notifications that simply said “Your Account Has Been Restricted”. No details or specifics were provided on the nature of the restriction, leaving me feeling at a loss as to what I had done wrong.
For all intents and purposes, Facebook restricted my account for no reason, so I tried to fix it. I tried to contact Facebook to find out why my account had been restricted, but unfortunately, there was no way for me to do this. All of the contact options available on their website were inaccessible due to the restriction. This only added to my frustration, as I felt that I was completely in the dark with no idea how or when my account could be restored.
I struggled to understand why Facebook banned me for no reason. After some investigation, I realized it must have been due to automated systems that were unable to differentiate between genuine use of the platform and prohibited behavior. This left me feeling even more helpless than before, as all of my efforts to get in contact with Facebook seemed futile. But eventually, I found the solution! Keep reading to find out how I achieved this.
Attempting to Contact Facebook Support
As soon as I realized Facebook banned me for no reason, I tried to contact Support. When I attempted to contact Facebook support recently, I was surprised by how difficult it was. I had recently been issued a warning for no apparent reason, and wanted to reach out to someone who could help me figure out why my account had been restricted. After searching online for a while, I was finally able to locate some details.
The next step was to try and get in contact with a real person, which turned out to be no easy feat. Since Facebook restricted my account for no reason, I had to speak to someone and explain the situation. As I expected, there were numerous automated responses from their online help system, and they did not provide any useful information at all. After submitting my request several times, I finally received an email back from one of their agents. The response was generic and did not specifically address my concerns, so I replied with more details about what had happened.
Unfortunately, I never received a reply back from the agent, which was extremely frustrating. Even though I understand that they receive hundreds of requests each day, I felt like they should have been more responsive to my inquiry considering how quickly I had been able to get in contact with them. Especially since it seemed as if Facebook restricted my account for no reason.
Seeking Answers on Community Forums
After finding out Facebook restricted my ad account for no reason and contacting Support, I decided to check out the community forums and online groups that are associated with Facebook. Sure enough, there were others who had experienced similar issues, which made me feel a bit less alone in this confusing situation. I noticed that many of them had gone through the process of appealing the restriction and also asked for help from Facebook’s customer service team.
The Uncertain Waiting Period
As you know, Facebook restricted my account for no reason and I had to jump through hoops to get it back. During the time I awaited resolution, I was anxious and unsure of how this whole ordeal would be reflected on my ad returns. Even though I eventually got my account back as it was shut down due to a mistake, that time of my account being banned for no apparent reason was challenging for me emotionally. I had an ad campaign running before my account was banned and it was impacted heavily. My ROAS tanked and the results were not as positive as I had initially hoped they would be. So, I tried to find a way of preventing such situations from ever occurring again and found a few reliable methods.
Getting a Verified Business Manager
One of the most reliable ways of safeguarding my Facebook ad account from ever being banned or restricted again was via buying a Verified Facebook Business Manager. Many others who faced similar issues also expressed this opinion, as I discovered through my research. As I realized, the platform didn’t just ban me for no reason. Many accounts get banned without any explanation and to prevent this issue from occuring in the first place, getting a reliable Business Manager account from a reputable agency can help significantly. When Meta banned me, I had no support system – I was alone in dealing with this. But if you have a deal with a professional agency, they will guide you through the process. And if all else fails, they can always provide you with a replacement for your lost account.
Preventing Ad Account Restrictions
When Meta banned me for no reason, I started researching how to avoid similar situations in the future. The most upfront answer is to steer clear of policy violations. The situation with account restrictions left me confused at first. It seems there are a multitude of reasons why accounts get banned. Meta banned me because of unrelated technical errors, but it seems most accounts get banned for reasons different from me and mine. Most users lose their accounts when they violate a policy they were not even aware of.
here’s a quick recap of why facebook restricted my account for no reason?
- Overspending & late payments
- Same payment method on different accounts
- Logging into your BM from various IP addresses
- Excessive number of rejected ads
- Revealing confidential information & requests for personal data
- Negative user feedback
- Addressing users with the pronoun ‘you’
- Unclear landing pages
- Not capitalizing the platform name
- Using platform assets in ads
- Discouraging vaccines
Keep in mind these short tips, get a verified BM account from a professional agency and you will practically wipe out your chances of getting banned like me!